UM2

FAQs

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Many of our properties, particularly those in the UK can be booked directly online, simply select properties with the lightning flash symbol showing below the property image.

If there is no lightning symbol, pricing and availability will need to be confirmed directly with the Big Domain team before booking. Click Enquire Now or call +44 (0) 1237 426778 and one of our travel team will gladly help guide you through the enquiry and booking process.

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The currency is dependent on the individual property, this will be highlighted upon booking and is typically charged in GBP or Euros. The GBP price on these properties for comparison purposes may fluctuate slightly with the exchange rate.

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You will receive a booking confirmation when a deposit payment has been made and a second confirmation, along with directions to the property, will be sent by the Owner or Agent when the balance has been paid in full.

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Our BIG properties are very popular, therefore to reserve your property dates and avoid disappointment, you’re able to secure your booking by paying a deposit. The total deposit percentage is dependent on the individual property. Deposit percentage details are highlighted in the individual property description.

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The final balance for your stay is payable directly to the Owner or Agent, and typically due 9 – 12 weeks prior to your stay. The balance due date will be stated on your booking confirmation.

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It’s simply a precautionary measure, for peace of mind. Owners or Agents directly manage the fully refundable security bonds and the value of the bond is dependent on the property. Typically, it is paid by BACS to the Owner or Agent, or directly on arrival at the property. When the property is returned in a clean and tidy state the security bond is refunded, by the Owner or Agent, to the guest.

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We provide a map on every property description which gives an indication of the property location, however this should not be relied upon for directions. The nearest transport links are also stated on each property. If in doubt, please call the Big Domain team on +44 (0) 1237 426778 who will be happy to assist.

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Many of our properties welcome dogs! Please select the 'Pet Friendly' option when searching to browse our full list of pet-friendly properties; additional charges may apply. Sometimes, this is agreed by arrangement only - if so, the breed or size of dog will need to be checked with the Owner or Agent.

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Properties typically offer a Friday or Saturday changeover day. However, depending on seasons, this can be flexible.

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Sometimes the property may be able to host an extra guest, however, this must be checked with Big Domain before booking and confirmed with the Owner or Agent – there may also be an extra cost for this.

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Typically, yes, although some properties will make exceptions for babes in arms.

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We have a range of beautiful properties perfect for hosting your BIG day and an entire section of the website dedicated to doing so, highlighting those suitable. Prices advertised on Big Domain are typically highlighting the self-catering accommodation costs only, unless otherwise stated, so please get in touch with our team if you’ve a wedding enquiry

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Due to the size and splendour of our BIG houses we do not explicitly advertise the properties’ names or addresses for security reasons.

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Many of our properties do accept hen and/or stag parties and this is stated in the property description. If unsure, please check with us prior to booking.

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If you have to cancel your holiday, the Owner or Agent will require written confirmation from the lead member of the party by e-mail or post. Cancellation policies vary depending on the property, however deposits are non-refundable.

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We advocate price parity, therefore all our prices are set and matched by the Owner or Agent, ensuring you can book via Big Domain with peace of mind.

The Big Domain Limited is registered in England and Wales. | Registered Office Travel Chapter House Gammaton Road Bideford EX39 4DF | Company No. 04707652 | VAT reg: 942636610